Shipping policy

 

Order Processing Time

All our orders are processed and shipped out within 2 business days.

After the order is shipped out and received by the carrier, we will update you with a tracking number with which you can follow your package and see the remaining shipping time.

Shipping Methods, Costs, and Delivery Times

We provide free shipping on all our orders.

Most of the orders are delivered within 10-15 days.

Please be advised that due to Covid-19, there might be delays in shipping and it may take up to 30 days for some orders to be delivered.

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

Returns and Refund

Return Due To Change of Mind

BLUMOON will happily accept returns due to a change of mind as long as the request is received by us within 30 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

For our full return policy, please visit Returns 

Customer Service

For questions, support, problems, please contact us by email at sales@blumoon.store